Refund Policy

At REGULUS, we want you to be happy with your purchase. If something isn’t right with your order, please contact us and we’ll do our best to help.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging, where applicable
• Free from damage, stains, or signs of use
• Accompanied by proof of purchase or your order number

Some products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions. If an item is not eligible for return, this will be indicated on the product page where applicable.

How to Request a Return

Before sending anything back, please contact us with your order number and a brief description of the reason for your return.

Please do not send an item back without contacting us first. We will provide you with the return instructions if your return request is approved.

Customers are responsible for ensuring that returned items are packaged securely to prevent damage during transit.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible

Please include:

• Your order number
• A description of the issue
• Clear photographs or videos showing the item and, where relevant, the packaging

Once we review the information, we will determine the appropriate solution, which may include a replacement, store credit, or refund where applicable.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account. The time required can vary depending on your payment method and financial institution.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Return Shipping Costs

If you are returning an item because you have changed your mind or no longer want the product, you may be responsible for the cost of return shipping.

If the item is defective, damaged upon arrival, or we sent you the wrong product, REGULUS will review the situation and, where appropriate, cover the reasonable return shipping costs.

Order Cancellations

Orders are processed after confirmation. If you would like to cancel your order, please contact us as soon as possible.

Because orders may enter processing shortly after being placed, we cannot guarantee that a cancellation request can be accepted.

If your order has already been processed or shipped, you may need to follow our return procedure instead.

Late or Missing Refunds

If you have been notified that your refund has been issued but you have not received it, first check your bank or payment provider account.

If the refund still does not appear after the applicable processing period, please contact us and we will assist you.

Exchanges

If you would like to exchange an item, please contact us before sending the item back.

Depending on the product and availability, we may offer an exchange or another appropriate solution.

Important Information

Delivery times are estimated and may vary depending on the product, destination, shipping carrier, customs procedures, and other circumstances outside our control.

Our standard estimated delivery timeframe is 8–30 business days.

Nothing in this Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws. Where applicable law provides you with additional rights, those rights will continue to apply.

Contact Us

If you have any questions about returns, refunds, or your order, please contact us